Chatbots? Some Thoughts About Employee Satisfaction

Often chatbots are used with the only goal of bringing down costs. There is a “benefit” of increasing CSAT (Customer SATisfaction) with the logic being that the customers will get faster service. Part of the misguided logic is that fewer human customer support representatives will be needed. If you already…

RaspberryPi and Safecracking

Two friends both have a safe or two where they don’t know the combination – either the family member that owned it has passed, or they’ve forgotten it. I’ve read about using a Single Board Computer (like a Raspberry Pi) and a stepper motor to manually do the different combinations.…

Key Differentiators For Chat/Conversational AI Platforms

When selecting a system for your CAI (Conversational AI) system, there are features that will be “must-haves.”  If a solution can’t offer these then they should be dropped from your list.  There will also be features that should strongly influence the decision.   This article started as the 4 key differentiators…

Use a Rearview Mirror Board to Stay Confident

Life can be a rollercoaster, and we are our own worst enemies when it comes to self-doubt and insecurity.  A lot of people create Vision Boards as a visual representation of their goals.  Rather than go down a path about (ABC) Goals, I’d like to first share about a different…

Me in 2023, and Selling at 23

I recently shared this on LinkedIn and thought I’d also publish it here and add some more details. I was the first sales associate in the office with their own computer. The plaques on the wall include an award from a training event, an award for being Sales Rookie of…