April 2018 — Eric Burns Online

Android Emulation, Hybrid Mobile Apps and the Demo

April 23, 2018 High Level Tech Intro No Comments

The last deal I helped win at Dynatrace before their first RIF was when I created a demo that provided all the visibility and power that a normal PoC (Proof of Concept) would have done – but integrated our UEM into the customer’s own mobile app. With any complex and/or…

Chatbots and . . . Umm . . . errors.

April 18, 2018 Message/Chat/Collaboration No Comments

Last week I attended a MeetUp about Conversational UI. Ofer Ronen of Chatbase had some interesting slides on how to catalog errors for chatbots. And I’d argue that this way of categorizing issues can make your team more efficient as they work to improve your chatbots. When people do context switching…

Using Messaging To Reduce MTTR (ChatOps To Fix Things Faster!)

April 13, 2018 Message/Chat/Collaboration No Comments

If you aren’t using Messaging for your teams that diagnose and repair system issues you seriously need to rethink your methodology. Having worked as a Sales Engineer since late in 2010 I have gotten to see a lot of business models that depend on IT to deliver either a service…

Job Candidate – Don’t Make The Mistakes I Made

April 4, 2018 Hiring Process No Comments

I recently have spent over two months working through the process for a job I really wanted. During that journey I’d made mistakes that I feel are worth sharing. Hopefully you can take these lessons to heart. If you are ever in a similar position you won’t repeat them.