Eric Burns Online — Page 6 of 16 — My Virtual Take on Tech

Multiple Clipboards for Demos

The Clipboard A big part of making a demo clean and clear is not having mistakes show you down. Those mistakes can throw you off and distract the participants. Sometimes you are also dealing with content that is more complex than you can remember and type in quickly. An…

Using Professional Services? Ease of Use Still Matters

It When implementing a SaaS solution, firms can go one of three ways. For all of these, a solution’s Ease of Use (EoU) matters for the bottom line in several ways. By EoU I am referring to what level of skill and technical knowledge is required to use the solution. …

Off Track, but Correcting

August 14, 2022 Attitude No Comments

I had an experience in the professional part of my life that I let throw me off track. Something very unexpected, out of “left field” so to speak. A month after and I’m realizing the impact. Despite the experience I’ve done some of my best work of late. But unfortunately…

What Are You Grateful For?

August 9, 2022 Attitude No Comments

My son’s 18th birthday. Me? Up at 3:30am, vending machine breakfast before boarding a 5:30 flight to Dallas Fort Worth. We got to have dinner with him the night before. Nice BBQ on the back patio. Watched him open his present, listened to him talk about the college dorm he’d…

Trust? You’ll Always Get the Same Answer to This Question

July 31, 2022 Attitude No Comments

I was once in an internal discussion about Trust. Not predictive trust, which is where a person does what they say they will do. Rather the kind of Trust that Patrick Lencioni speaks of in his book “Five Disfunctions of a Team”. That kind of Trust is the kind where…

Better Company Productivity? Look at Calendar Hygiene as Culture

June 30, 2022 Attitude Startups No Comments

The pandemic has forced companies to be remote. We were already seeing more and more companies that are “remote-first” or “remote-only.” In this environment, teamwork is even more critical, and slipping deadlines hurt the bottom line. Want to increase revenue and work satisfaction? Build a culture where people take pride…

Enhancing your Raspberry Pi Experience

June 22, 2022 Raspberry Pi Technical Tutorials & Developer Education No Comments

A few years into working with RaspberryPi Single Board Computers (SBCs) I’ve come across a few items that enhance the experience. The systems are already remarkably inexpensive, and for a few dollars more you can become even more efficient working with them. Good For All The first item I ran…

First 3 Months on the CognigyCrew

May 27, 2022 Attitude Startups No Comments

Just wrapping up my first 3 months at Cognigy. It has been an enjoyable time with people I respect and trust. Not to mention the technology does everything they say it will. There is a lot of hype in tech, and many firms paint a picture that really isn’t realistic. …

Sales Engineer and Early to the Team?

May 14, 2022 Sales Engineers SE Skills Startups No Comments

With age comes experience. Hopefully. I’ve had the fortune of being in the Sales Engineering space for more than a decade now. During that time I’ve gotten to experience or observe multiple SE onboarding for firms from 20 to over 4000 employees. Some have worked amazingly well, others were beyond…

Conversational AI Automation Hands-On

May 1, 2022 Conversational AI Technical Tutorials & Developer Education No Comments

As a disclaimer here, I currently work for Cognigy as a Sales Engineer. During the interview process I signed up for their Free Trial and Academy. The experience there was a huge part of my desire to work there. What follows is my guide for getting started with Conversational AI.…