Eric Burns Online — Page 5 of 14 — My Virtual Take on Tech

Sales Engineer and Early to the Team?

With age comes experience. Hopefully. I’ve had the fortune of being in the Sales Engineering space for more than a decade now. During that time I’ve gotten to experience or observe multiple SE onboarding for firms from 20 to over 4000 employees. Some have worked amazingly well, others were beyond…

Conversational AI Automation Hands-On

May 1, 2022 Conversational AI No Comments

As a disclaimer here, I currently work for Cognigy as a Sales Engineer. During the interview process I signed up for their Free Trial and Academy. The experience there was a huge part of my desire to work there. What follows is my guide for getting started with Conversational AI.…

Conversational AI Automation Primer

April 30, 2022 Conversational AI No Comments

There’s been huge advances in the power, as well as ease of use, of Conversational AI. If you are going to venture into the technology, there is massive potential for return on that investment. Unfortunately anything that involves AI (Artificial Intelligence) and ML (Machine Learning) these days is overloaded with…

Let the Raspberry Pi 400 Solve your Virtual Event Supply Chain Issues

April 24, 2022 High Level Tech Intro Raspberry Pi No Comments

I’ve done a handful of virtual events where a Raspberry Pi was provided as a key component for the attendees. At the time they were plentiful in supply and inexpensive. Unfortunately it is now very challenging, as well as perhaps expensive, to get them in quantity. Especially if you want…

Creative Projects

March 31, 2022 Creative Projects No Comments

I recently commented on a LinkedIn Post that a candidate’s hobbies can be relevant for a role. There should be no pressure for a candidate to answer questions about what they do in their off time. That being said, a more enlightened candidate can provide honest insight that provides evidence…

Four Weeks on the #CognigyCrew

March 21, 2022 Attitude Conversational AI Sales Engineers Startups No Comments

Time flies by, and I’m having fun with Cognigy. The platform is as powerful and intuitive as I thought. The timing is also early enough that I’m able to get help onboarding. Startups almost always have Player-Coach leaders. Overloaded Players that always are needed on the field running plays can’t…

Excited to Be at Cognigy

February 22, 2022 Conversational AI Sales Engineers Startups No Comments

My Sales Engineering career began in the start of 2011. What’s more, the firms I’ve worked for during the past decade-plus spoiled me. Dynatrace’s solutions and Fastly’s delivery network are magical. They were as close as I’ve seen technology be to Arthur C. Clarke’s 3rd Law that “Any sufficiently advanced…

Adventures in Creating a Social Media Presence

February 8, 2022 Getting Hired High Level Tech Intro Sales Engineers No Comments

Are you thinking you need to create more of a Social Media presence? You’re reading this article, perhaps from LinkedIn, so you’ve gotten a start. For some pointers on my journey read on! I’ve been posting at least an article a month for almost 2 and a half years now. …

10 Considerations When Selecting SaaS

January 31, 2022 CDNs High Level Tech Intro Message/Chat/Collaboration Startups No Comments

There has been a SaaS (Software as a Service) component to the solutions I’ve helped to sell for more than a decade now. I’ve gotten to see some of the “gotchas” (often with competitors) where companies get taken advantage of with SaaS solutions. From a professional perspective SaaS has made…

Proximity, The Key To Resolutions

January 22, 2022 Attitude No Comments

In an earlier article I wrote about Jerry Seinfeld’s productivity hack of not breaking the chain. If you’ve got resolutions you hope to achieve and want a little edge, let me share with you the value of Proximity as they relate to existing habits or patterns. We humans tend to…