Four Weeks on the #CognigyCrew
Time flies by, and I’m having fun with Cognigy. The platform is as powerful and intuitive as I thought. The timing is also early enough that I’m able to get help onboarding. Startups almost always have Player-Coach leaders. Overloaded Players that always are needed on the field running plays can’t effectively Coach. When nearly every onboarding meeting is interrupted 5 minutes in by a call that they are needed on a demo, it saps motivation. When you have to wait a week to get help, there is little hope. I’ve experienced each of these bad scenarios in my career and they are never good. Oh my, one paragraph in and I’m already ranting. Let’s refocus on the positive!
Here at Cognigy I’m fortunate enough to have leadership that is available to help. Although busy and working long hours, they are able to quickly find time to help when I hit road blocks. And another NA SE, Johnny Balji, had come up to speed fast enough that he’s helping me too along with doing lots of demos and POCs himself. Not to mention how often I get emails and DMs from the team in Germany asking if I need anything. For honestly balancing family time, they sure are available and responsive despite the time difference!
Documenting The Process
On the topic of onboarding, I’m also balancing some time documenting the process. This will insure we can efficiently scale fast on the SE side. With Cognigy’s track record in Europe, we need to be prepared for a rocket ship in North America. As I’ve mentioned before, scaling is hard when everything requires another person’s direct help. Like when the demo guide ends on step #3 – “Find another SE and have them help you build your demo environment.” That doesn’t scale. It creates an inconsistent team for so many reasons. And yes, I’ve experienced it first hand. This was concurrent with it always taking a week or more of meeting postponements to get help.
To get back on track here, I’m having fun. Thrilled with the Team and the Technology. If you are looking for a better, more exciting, place to work, reach out. Same thing if you are looking for a dependable Enterprise grade Conversational AI solution. One that deploys fast, has rapid ROI, and is future proof. You’ll find all of the above with Cognigy.
Team, Technology, Trust and Transparency. See a pattern here? I certainly do!